Summary
Last updated: 6 August 2026. This Partner Agreement (the "Agreement") governs your participation as a Partner of Elevale (white-label resale of the platform). Elevale is a trading name of Saint Financial Group Limited. In this Agreement, "Elevale", "we", "us", and "our" mean that registered company trading as Elevale. By completing partner signup and accepting this Agreement (acceptance timestamp recorded as termsAcceptedAt ), you enter a binding B2B agreement. If you do not agree, do not use the partner platform.
Who this is for
Elevale reseller partners managing white-label workspaces, billing, and client onboarding.
Last updated: 6 August 2026. This Partner Agreement (the "Agreement") governs your participation as a Partner of Elevale (white-label resale of the platform). Elevale is a trading name of Saint Financial Group Limited. In this Agreement, "Elevale", "we", "us", and "our" mean that registered company trading as Elevale. By completing partner signup and accepting this Agreement (acceptance timestamp recorded as termsAcceptedAt), you enter a binding B2B agreement. If you do not agree, do not use the partner platform.
1. Acceptance of platform Terms, Privacy, and DPA
By accepting this Agreement, you also agree to the Elevale Terms of Service, Privacy Policy, and Data Processing Agreement (DPA), as they apply to your relationship with Elevale (including Partner Dashboard access, agency wallets, white-label client workspaces, and related features). Those documents are incorporated by reference. No separate wet-ink or countersigned DPA is required for the standard online DPA to apply; accepting this Agreement (and the incorporated Terms) constitutes entry into the DPA where Elevale or its infrastructure providers process personal data as processor or sub-processor for you. This Agreement does not replace those documents for platform use; it adds partner-commercial terms. A separately executed Enterprise DPA or master agreement prevails only for the data-protection matters it covers.
2. Order of precedence
This Partner Agreement prevails over the Terms of Service on partner commercial terms, merchant-of-record (MoR) arrangements, Stripe Connect fees, self-billing / hybrid billing, white-label licensing, partner support obligations, and partner indemnity relating to your clients.
The Terms of Service prevail on general platform use, accounts, AI features, acceptable use, and other non-partner-commercial matters, unless this Agreement expressly contradicts them on a partner-specific point.
A signed Enterprise order form or master agreement prevails for the commercial terms it covers. The Data Processing Agreement prevails for data-protection matters it covers.
Customer-facing Terms of Service and Privacy Policy remain partner-free and white-labelable for end clients; they are not this Agreement.
3. Partnership and relationship
You are an independent B2B partner. Nothing here creates employment, franchise, agency, or joint-venture.
Elevale remains the platform provider. You own the commercial relationship with your end clients; your clients contract with you, not with Elevale, unless Elevale expressly contracts with a client in writing.
You have no authority to bind Elevale, make warranties on Elevale's behalf, or negotiate custom platform terms unless agreed in a separate written agreement.
You do not acquire ownership of Elevale software, IP, templates, underlying technology, or marketing material.
4. Eligibility and onboarding
You must be a registered business with a valid legal entity name, country, and contact details.
Signup requires acceptance of this Agreement; the acceptance timestamp is recorded (
termsAcceptedAt).One organisation per partner account unless Elevale approves otherwise.
You confirm you have authority to enter this Agreement on behalf of your business.
Elevale may approve, reject, or suspend partner accounts at its discretion.
5. Partner benefits (discretionary)
From time to time Elevale may offer programme benefits such as a free partner workspace, a Demo Account, and welcome AI credits on the agency wallet (amounts and eligibility as shown in product at the time of claim). Benefits are discretionary, may require a payment method on file, are not a guaranteed contractual entitlement, and may be changed, suspended, or withdrawn. Welcome credits, where granted, sit on the agency AI wallet shared by eligible partner-benefit workspaces and are subject to the AI wallet rules in this Agreement and the Terms of Service.
6. White-label licence
Subject to this Agreement, Elevale grants you a limited, non-exclusive, non-transferable licence during the term to white-label and resell the platform under your brand.
6.1 Permitted
Custom branding: app name, logo, favicon, colours, and footer legal name
Custom domain (CNAME) for a branded client experience
Setting client-facing Privacy Policy and Terms of Service URLs shown in the app footer when required
Referral and custom-domain signup links for legitimate client acquisition
6.2 Restricted
Pricing floor and advertising (MAP): you must not charge clients less than Elevale's base plan / application-fee floor, and must not publicly advertise below that floor (see section 10)
You must not remove or disable required security controls (for example mandatory MFA)
You must not misrepresent features, pricing, AI capabilities, uptime, or compliance certifications
You must not reverse engineer, copy, scrape, or build a competing product from the platform
You must not sublicense platform access outside assigned client workspaces or licenses
Elevale branding may still appear in backend or admin contexts unless otherwise agreed in writing
7. Client relationship, legal URLs, and support
You are solely responsible for the commercial and support relationship with your clients.
Where white-label or local law requires it, you must publish and maintain your own client-facing Terms of Service and Privacy Policy URLs (and any other required notices) and ensure they are accurate and accessible from your branded experience.
You provide first-line support: onboarding, training, account issues, and billing queries.
Elevale provides platform and partner support as defined here, not end-user support unless separately agreed.
You must provide clear support and billing contact details to each client.
You must not instruct clients to contact Elevale for issues you should handle.
Disputes, refunds, and service-level promises to clients are primarily your responsibility, subject to platform constraints.
8. Billing models
You may operate under one or more of the following models, as enabled for your organisation.
8.1 Stripe Connect (partner merchant of record)
You connect a valid Stripe Connect account and keep it in good standing.
You are the merchant of record for client subscription charges on your Connect account.
Elevale collects a platform / application fee equal to the base plan price (and any agreed annual equivalents). You keep markup above that floor, minus Stripe processing fees, taxes you collect, refunds, and chargebacks.
You set client pricing via configurable markup or custom pricing (never below the base price floor).
You are responsible for Stripe onboarding and KYC, client invoicing and receipts, failed payments, dunning, refunds, and tax/VAT on client charges.
Stripe Tax: where client charges run on your Connect account, you must enable Stripe Tax and maintain the tax registrations Stripe requires for the jurisdictions you sell into. Elevale checkout and invoicing may enable automatic tax collection via Stripe Tax; you remain responsible for correct tax setup, filings, and remittance as merchant of record. Client self-serve card top-ups may be blocked until Stripe Tax and registrations are active.
Elevale's application fee and any amounts we invoice you for platform or wholesale services are separate from taxes you collect from clients. You remain solely responsible for determining whether you must register for, collect, report, and remit VAT, GST, sales tax, or similar taxes on client charges. Incorrect Stripe Tax configuration, missing registrations, or under-/over-collection does not shift that responsibility to Elevale, and does not reduce application fees or other amounts you owe us except where we expressly agree in writing.
Stripe Radar: we recommend enabling Stripe Radar (or equivalent fraud controls) on your Connect account. Radar is optional; chargebacks, disputes, and fraud losses on client transactions remain your responsibility whether or not you use it.
Public client signup is only permitted when Stripe Connect is active and public signup is enabled.
8.2 Self-billing (license pool)
You purchase a license pool directly from Elevale (wholesale).
You assign licenses to client workspaces and bill clients independently under your own invoices and contracts.
There is no automated client payment flow via Elevale for seats in this mode.
Unused or unassigned licenses remain your commercial risk.
Public signup is disabled in this mode: you control client provisioning.
You may not activate more users or workspaces than licensed without purchasing additional capacity.
8.3 Hybrid
You may combine models (for example self-billing for seats with Stripe Connect for AI wallet top-ups, or Connect for some workspaces and self-billing for others), as the product allows.
For each workspace and charge type, the MoR, fee, tax, and chargeback rules of the applicable model apply.
9. AI wallet
You maintain an agency AI wallet that funds AI usage across your client workspaces. Top-ups bill on Elevale's platform account unless a client top-up path on your Connect account applies; credits are typically denominated in USD.
AI usage is metered by provider, model, and tokens. Costs may include base cost, Elevale markup, and optional agency markup.
You are responsible for topping up the agency wallet, configuring auto-recharge and payment methods, and monitoring spend. Where a payment method is on file, auto-recharge may be enabled by default (as shown in partner wallet settings); you may disable or change it.
For client card top-ups on your Connect account, enable Stripe Tax and registrations before clients can self-serve where required.
You must ensure clients understand AI is usage-based and not unlimited, and must not misrepresent AI outputs as professional or regulated advice.
If the agency AI wallet balance reaches zero (or is otherwise insufficient), AI features for funded workspaces are paused until the wallet is topped up (manually or via auto-recharge).
Prepaid agency AI wallet credits are non-refundable except where required by law. Unused balance rolls forward while the partner relationship and wallet arrangement remain active. Partners should use remaining credits before exit; unused balance is forfeited when the partner account or relevant wallet arrangement ends, except where required by law. Wallet balance may be applied against amounts you owe Elevale (including unpaid licenses, fees, or chargebacks).
End-client AI Wallet balances follow the customer Terms of Service (use credits before cancel; unused balance forfeited except where law requires otherwise).
See Billing models: licenses vs AI wallet for operational detail.
10. Platform fees, pricing changes, and margins
Elevale may change base platform prices, plan features, or fee structure from time to time. Fee rates and amounts may change; application fees and wholesale license costs adjust accordingly. Continued use after a change constitutes acceptance where permitted by law.
You are responsible for updating client pricing and communications after platform price changes.
Sell-price floor: you must not charge clients an effective seat / plan price below Elevale's then-current base plan / application-fee floor for the equivalent tier.
Minimum advertised price (MAP): you must not digitally advertise (including websites, paid search, social ads, or other publicly indexable channels) access to the platform or substantially similar package at an effective price below that floor. Private, non-searchable quotes and in-app checkout prices shown after a sales engagement are permitted, provided the price you actually charge still meets the sell-price floor. Where a jurisdiction prohibits minimum advertised price policies, the advertising restriction does not apply in that jurisdiction, but the sell-price floor still applies to amounts charged.
Markup above the floor is your commercial freedom, subject to applicable advertising and pricing laws.
No guarantee of fixed margin; Stripe fees, refunds, taxes, and chargebacks reduce net revenue.
Current base price schedule
Foundation: £11.99 per user/month
Business: £17.99 per user/month
Professional: £23.99 per user/month
Enterprise: custom pricing under a separate order form
11. Chargebacks, tax, and payment disputes
Chargebacks and offsets: In Stripe Connect / MoR mode, you bear chargebacks, disputes, and fraud losses on client transactions. Where Stripe Connect rules allow, Elevale will offset from your Connect balance or other amounts payable to you: (a) unpaid platform / application fees, (b) chargeback or dispute amounts and related Stripe fees allocated to client charges on your account, and (c) other sums you owe Elevale under this Agreement. If offsets are insufficient, you must pay the shortfall on invoice. Offsets do not limit any other recovery rights.
Tax on resale: You are responsible for determining, collecting, reporting, and remitting taxes on amounts you charge your clients (including VAT/GST/sales tax where applicable). Elevale's application fee or wholesale charges do not relieve you of resale tax obligations.
You must cooperate with fraud and security investigations.
12. Data protection and data subject requests
For end users on a white-label deployment, you are typically the data controller (or joint controller) for client personal data. Elevale acts as a processor or sub-processor providing hosting, authentication, analytics, billing infrastructure, and AI processing.
You must publish a compliant Privacy Policy and have a lawful basis to onboard clients and their team members.
You must handle data subject requests (access, deletion, and similar rights) from your clients and their users where you are controller, and cooperate with Elevale where platform assistance is required.
The Data Processing Agreement applies automatically on acceptance of this Agreement (see section 1). It is the Art. 28-style processing contract for personal data Elevale processes for you as processor or sub-processor. You do not need a separate signature for the standard online DPA unless we agree a custom Enterprise DPA in writing.
You must not upload unlawful content or special-category data without proper safeguards.
13. Sanctions, acceptable use, and compliance
You must comply with anti-bribery, sanctions, and export controls, and must not onboard sanctioned persons or entities.
You must ensure clients comply with acceptable use rules. See Acceptable Use Policy.
You must comply with advertising and marketing law in every country where you market or contact prospects or clients (including claims about AI and security), and with payment regulations applicable to your Stripe activity. Where applicable this includes UK/EU unfair commercial practices and PECR / ePrivacy / GDPR marketing rules, US FTC Endorsement Guides, CAN-SPAM, TCPA and state telemarketing laws, CASL, and similar local rules.
Elevale may suspend partner or client workspaces for security, legal, sanctions, or abuse reasons.
14. Intellectual property and confidentiality
Elevale retains all platform IP, code, UI, default templates, and trademarks. You receive only the limited licence in section 5.
You retain IP in your own brand assets. You grant Elevale a licence to display your branding for service delivery (domains, emails, UI theming).
You must keep confidential: pricing mechanics, unpublished features, security details, roadmap, and other non-public Elevale information.
15. Marketing and representation
You may market the platform under your brand.
You must not claim Elevale partnership levels, certifications, or endorsements unless authorised in writing.
Case studies and testimonials must be truthful and permissioned, and must include required endorsement / material-connection disclosures (including under FTC Endorsement Guides where you market to or from the US).
You must not use spam, deceptive ads, or paid bidding on Elevale brand terms without written approval.
16. Service availability, beta features, and platform changes
The platform is provided as available unless a separate SLA exists.
Elevale may modify features, plans, AI providers or models, and infrastructure.
Scheduled maintenance and emergency downtime may occur.
Beta features are provided without warranty and may be changed or withdrawn at any time.
You should not guarantee uptime or performance beyond what Elevale formally commits to.
17. Suspension and termination
Elevale may suspend or terminate your partner account if you breach this Agreement, fail wholesale or platform payments, have Stripe Connect issues, excessive chargebacks, or fraud signals, misuse white-labelling, or harm platform reputation or security.
On termination
You lose access to partner admin and provisioning tools.
Client workspace access may be suspended after a notice period.
You remain liable for outstanding platform fees, AI wallet charges, and unpaid licenses.
Client data export and treatment of white-label domains or branding are as defined at termination; contact Elevale to arrange export.
You must not attempt to migrate clients off-platform using unauthorised copies or exports in breach of IP terms.
18. Liability and indemnity
Elevale's aggregate liability under this Agreement is limited to the lesser of (a) platform / wholesale license fees you paid Elevale in the prior three (3) months (excluding AI wallet top-ups and similar usage charges), and (b) GBP £1,500, except for fraud, death, or personal injury where non-excludable.
Elevale is not liable for indirect or consequential loss, lost client revenue, or bad AI outputs.
You indemnify Elevale for client claims arising from your terms, support, pricing, marketing, or promises to clients.
You indemnify Elevale for privacy or regulatory breaches where you are controller, for client billing or refund disputes under Stripe Connect, and for unlawful client content or misuse facilitated by you.
19. Changes to this Agreement
Elevale may update this Agreement by posting a revised version. Changes are effective immediately when posted, unless we state a later effective date. We may also notify you by email or in-app.
Continued use after the effective date constitutes acceptance; where we require re-acceptance (for example a new
termsAcceptedAt), you must accept to continue as a partner.If you disagree, termination rights apply.
20. Governing law
This Agreement applies to partners worldwide. It is governed by the laws of England and Wales, without regard to conflict-of-law rules. The courts of England and Wales have exclusive jurisdiction, except for injunctive or other equitable relief in any competent court.
Assignment: you cannot assign the partnership without Elevale's consent.
Notices: via email to your registered address or in-app messages. Legal contact: contact form.
Force majeure: neither party is liable for delays caused by events beyond reasonable control.
Severability: if any provision is unenforceable, the remainder stays in effect.
Entire agreement: this Agreement, together with the incorporated Terms of Service, Privacy Policy, DPA, and any order form, is the entire agreement on the partner relationship, subject to the precedence rules in section 2. Discretionary partner benefits (section 5) do not create guaranteed entitlements beyond what is stated there.
Related documents
Terms of Service
Privacy Policy
Data Processing Agreement (DPA)
Acceptable Use Policy
Billing models: licenses vs AI wallet
Subprocessors and integrations
Agency and partner data responsibilities