Summary
Elevale includes a public Help Center with Platform Documentation (product how-tos) and compliance articles. Partners get a branded Help Center plus a private Partner Documentation folder for agency admins only.
Who this is for
Elevale reseller partners managing white-label workspaces, billing, and client onboarding.
Where users find help
In-app Company Wiki → Platform Documentation - same article library as Help Center, with your branding.
Public Help Center - shareable URL for clients and prospects (no login required for most articles).
Help widget - in-app floating help entry point for authenticated users.
Custom help links - your own URLs added alongside platform docs (configured in Branding).
Help Center URLs
Configure support settings under Branding → Help Center & Support.
With custom domain: https://{your-domain}/help
Without custom domain: https://strategy.elevale.app/help/{your-org-id}
Product roadmap: /help/roadmap on the same host (shared platform roadmap, branded shell only).
Copy URLs from the Branding panel and share with clients or embed in your website.
Support email and custom links
Support email - displayed on the public Help Center for client inquiries. Use your agency support address, not Elevale's.
Custom help links - add titled links to your own knowledge base, onboarding portal, or status page. They appear alongside platform articles.
Save changes in Branding → Help Center & Support after editing.
What clients see vs agency admins
All users - Getting Started, features, integrations, compliance, and update log folders (standard Platform Documentation).
Agency admins only - Partner Documentation folder (setup, billing, terms, pricing). Hidden from direct clients and non-admin org members.
Public exception - Partner Agreement is readable at /help/partner-terms-of-service without login so prospects can review terms before agency signup.
Compliance articles (Privacy Policy, DPA, etc.) show Elevale/Saint Financial Group legal text with your branding shell on white-label domains.
Branding on Help Center
Help Center inherits app name, logo, and colours from White-label branding.
Activate a custom domain for fully branded /help URLs.
Platform Documentation inside a client workspace wiki uses the same content with workspace/org branding applied.
Best practices
Set support email before sharing Help Center links with clients.
Add custom help links for your onboarding checklist or Loom videos.
Point new client admins to Getting Started and Quick Start Guide in Platform Documentation.
Keep your Privacy Policy and Terms URLs configured in Public Presence - Help Center complements but does not replace them.