Business+Message your team in channels and threads. Foundation includes {{aiName}}-only Chat; Business+ adds team messaging, threads, presence, and per-conversation notification controls.
Who this is for
Business+ for full team chat. Foundation opens Chat for {{aiName}} AI without workspace team messaging.
Before you start
Business+ plan for channels and threads.
Access to Chat from the sidebar.
Steps
Chat from the sidebar.
Pick a channel, category, or direct message from the conversation list.
Type a message and send. Use @mentions to notify teammates.
Hover a message and choose Reply in thread, or open an existing thread from the reply count.
Click Reply on a message to quote it in your composer.
Open the Threads panel from the conversation header to browse all threads.
Right-click or open the menu on a channel or DM and choose Notifications to set All messages, Mentions only, or Muted for that conversation.
Direct messages show live presence (online, away, or custom status) beside the conversation name when teammates are active.
What you should see
Messages appear in the channel or thread. Quoted replies show the original author. Unread counts appear on the Chat nav item. Notification choices apply per channel or DM. Tapping a chat alert opens that conversation.
Troubleshooting
Only {{aiName}} appears in Chat Foundation plan includes {{aiName}}-only Chat. Upgrade to Business+ for team channels.
Cannot create a channel Confirm Business+ and that your role can create channels. Ask a workspace admin.
Thread panel is empty Threads need at least one reply. Older threads without replies in 7 days hide from the sidebar but stay in the panel.
Still getting alerts from a muted channel Confirm Notifications is set to Muted for that conversation. Workspace @mentions may still notify you when you are named directly.
Common questions
Can I connect Gmail in Chat?
Yes on Professional+. Select Gmail from the mode rail. See Connected inbox.
How do quoted replies work?
Reply adds a preview above your input. Click Cancel reply to dismiss. Readers can jump to the source message.
Where is Command Centre?
Open Chat settings (gear) and choose the Command Centre tab to manage {{aiName}} specialists.
What are channel categories?
Organise channels into named groups in the sidebar. Admins and channel managers can create categories and move channels between them.
What happens when I tap a chat notification?
Elevale opens the matching channel, DM, or thread so you can read and reply in context.